RMR 101, Part 2: Turning Support into Revenue – How to Start and Scale Your RMR Offering

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RMR 101, Part 2: Turning Support into Revenue – How to Start and Scale Your RMR Offering

By Ted Bremekamp, SpecOp Secure 

I’ve had more than one integrator tell me something like this: 

“I’m spending hours every week helping clients troubleshoot their Wi-Fi, fix streaming issues, or deal with firmware updates—mostly for free.” 

Sound familiar? 

You’re not alone. Whether it’s remote logins to tweak settings or late-night phone calls when the network goes down, many integrators are already doing the work that clients rely on—but without building it into their business model. 

That’s where Recurring Monthly Revenue (RMR) comes in. 

In Part 1 of this series, we covered the basics: what RMR is, why it matters, and how it can help you build a more profitable, predictable integration business. In this post, we’re diving into the next step: how to turn the support you’re already offering into a monthly service your clients will value—and pay for. 

The Rule of 78: How Consistency Builds Real Revenue

service-plan
Please click image to enlarge

What You Can Offer as an RMR Service

There’s no one-size-fits-all approach but here are a few real-world services that integrators are already packaging into monthly plans: 

Cybersecurity-as-a-Service

Help clients protect their connected homes with a solution like Cyber Protect from SpecOp Secure.

Network-as-a-Service (NaaS)

Provide proactive management, device optimization, and remote troubleshooting.

Cellular DAS-as-a-Service

Keep clients reliably connected—no more dropped calls, no more Wi-Fi handoff issues.

remote health monitoring

Remote Health Monitoring

Monitor system performance in-house or outsource to providers like OneVision or Parasol for a hands-off option.

Service Tier Plans

Offer flexible packages with different levels of support, faster response times, or preferred service rates.

You’ll get the best results by offering structured service tiers—Silver, Gold, and Platinum—for each of these, giving clients a clear choice based on their needs and budget. The key is clarity: define what’s included what’s not, and what they can count on. 

Why Some Integrators Hesitate (And Why You Shouldn’t)

We’ve heard all the usual concerns:

  • “I’m already too busy.”
  • “Clients won’t pay monthly for support.”
  • “I don’t want to deal with managing subscriptions.”

These are all valid. But they’re also solvable.

Let’s start with the most common one: managing subscriptions sounds like a hassle. The good news is, it doesn’t have to be. You’ve got options.

If you’re just getting started, platforms like Square, PayPal, or Wise-Pay let you set up recurring payments with minimal friction—no heavy systems, no long onboarding. If you want to go further down the road, tools like Zoho Subscriptions or other CRM-integrated platforms can offer more automation and scalability as your RMR offering grows.

You also don’t need to build a billing portal or client dashboard on day one. You can start with a simple contract, a monthly invoice, and a conversation about value.

Concerned about whether clients will pay for ongoing support? They will—when they understand what they’re getting. Most homeowners and businesses are happy to invest in reliability, especially when they’re already leaning on you during outages, updates, or tech hiccups.

And if your workload feels like it’s already maxed out, that’s where having a partner helps. SpecOp Secure works with integrators to support service delivery, provide backend tools, and reduce the hands-on time you spend managing client issues.

Here’s the thing: if you’ve ever sold a security system with a monthly monitoring plan, you’ve already offered RMR. This is the same concept—just applied to the connected systems your clients now depend on.

As we like to say, recurring revenue isn’t just profit—it’s protection. It gives you breathing room. It adds consistency. And it lets you build a business that supports you—not the other way around.

How to Get Started Without Overhauling Your Business

You don’t need to rework your entire model. Just follow a few smart steps: 

steps-overhaul-business

Final Thoughts: Build a Business That Pays You Back

If you’re looking for long-term stability, better margins, and fewer late-night “can you take a look?” calls without compensation—RMR is your next move. It’s not a gimmick. It’s a model used across industries for good reason. 

Start small. Keep it simple. And remember: this is about building a business that serves you not the other way around. 

Want help building your first RMR offering? Reach out to me—I’m here to help you get started. 

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