By Ted Bremekamp, SpecOp Secure 

I’ve had more than one integrator tell me something like this: 

“I’m spending hours every week helping clients troubleshoot their Wi-Fi, fix streaming issues, or deal with firmware updates—mostly for free.” 

Sound familiar? 

You’re not alone. Whether it’s remote logins to tweak settings or late-night phone calls when the network goes down, many integrators are already doing the work that clients rely on—but without building it into their business model. 

That’s where Recurring Monthly Revenue (RMR) comes in. 

In Part 1 of this series, we covered the basics: what RMR is, why it matters, and how it can help you build a more profitable, predictable integration business. In this post, we’re diving into the next step: how to turn the support you’re already offering into a monthly service your clients will value—and pay for.