If you’ve been in the integration business long enough, I’m pretty sure you’ve seen this issue. There’s a big build, install was great, and a client who loves the place but can’t make a call from the kitchen. Everyone blames the Wi-Fi. Nobody mentions that the walls and glass are
I’ve been doing this for a long time, so I’ve had the chance to meet and talk to a lot of integrators. I’ve done the work, dealt with the customers and the vendors, and I’ve seen the good, the bad, and, yeah, the ugly. Years ago, we’d set up a
Let’s be real: a lot of integrators know they should be building recurring monthly revenue (RMR), but it’s easier said than done. Some don’t know where to start. Others are grabbing network gear from distributor bundles, cashing in the quick sale, and moving on—without thinking about what happens a year