RMR 101, Part 2: Turning Support into Revenue – How to Start and Scale Your RMR Offering
By Ted Bremekamp, SpecOp Secure I’ve had more than one integrator tell me something like this: “I’m spending hours every week helping clients troubleshoot their Wi-Fi, fix streaming issues, or deal with firmware updates—mostly for free.” Sound familiar? You’re not alone. Whether it’s remote logins to tweak settings or late-night phone calls when the network
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